Phone: 877-852-4437

Terms and Conditions

Purchase Orders:

• All purchase orders must be emailed or faxed.
• All purchase orders must include a PO#, phone and fax number, shipping address for delivery (no PO Boxes), current model numbers and description of product(s).
• Purchase order confirmation will be emailed or faxed upon request.
• Purchase orders will be placed on hold until any and all discrepancies have been resolved by Gravity Glas. Orders will not be put into production until date resolved.
• All purchase orders are subject to acceptance and approval by Gravity Glas.

Terms of Sale:

• Custom orders require a 50% non-refundabledeposit.
• Production will not begin until deposit is received.
• No returns on custom orders.
• The remaining 50% is due prior to shipping.
• Standard payment terms are Net 10.
• A service fee of 1-1/2% per month (18% annually) will be charged on all past due accounts.
• All expenses incurred for collections, as well as attorney fees, will be added to the amount due.

Cancellations:

• Cancellations of an order in production must be requested in writing and confirmed by Gravity Glas.
• Cancellation of an order after it has been shipped is subject to a restocking fee.

Returns:

• Returned merchandise will not be accepted without a Return Goods Authorization # (RGA) issued by Gravity Glas.
• All RGA requests must be submitted by the purchasing showroom via email or fax with the following information: original purchase order number, item(s) to be returned, reason for return and showroom contact information.
• Once requested, an RGA# will be assigned and emailed or faxed back to the showroom.
• Merchandise must be labeled with RGA# and returned in its original packaging within 10 business days.
• If requesting replacement of returned merchandise a new purchase order must be emailed or faxed referencing the RGA#.
• Credit will not be issued until merchandise is received in good condition and inspected by Gravity Glas.
• Gravity Glas is not responsible for merchandise returned in any packaging other than the original foam packing, contents and original box.
• No credit will be issued for unauthorized returns.
• Authorized return of merchandise in new/unused condition:

- Within 60 days of receipt = 25% restocking fee

- 61-120 days of receipt = 50% restocking fee

- Over 120 days of receipt = merchandise will not be authorized for return

• A replacement purchase order must be emailed or faxed to waive restocking fee.

Gravity Glas reserves the rights to:

• Change the design or prices without notice; modify designs and materials; discontinue products without prior notice.

All designs remain the property of Gravity Glas and may not be duplicated.

The standard terms and conditions presented herein shall be binding.